Privacy policy

Vital Plus Commitment to Your Privacy

At Vital Plus, we are committed to providing our customers with exceptional service. As part of delivering this service, we may collect, use, and disclose certain personal information. Protecting your personal information is one of our highest priorities.

What Information We Collect

The information we collect is limited to what is necessary to process orders, provide services, and manage customer accounts. This may include contact details, billing information, and order history.

All personal information is collected in accordance with applicable privacy legislation, including the Personal Information Protection Act (PIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

Why We Collect Personal Information

We collect personal information for the following purposes:

To verify your identity
To process and fulfill orders
To deliver requested products and services
To communicate with you regarding your orders or inquiries
To provide customer support
To improve our products and services
To maintain a high standard of customer service

How We Use Your Information

Your personal information is used solely for the purposes outlined above. We do not sell or rent your personal information to third parties.

In certain cases, we may share limited information with trusted service providers (such as payment processors or shipping partners) strictly to complete transactions or deliver services. All such parties are required to protect your information.

Data Retention and Security

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements.

Payment information is processed securely and is not stored beyond what is required to complete the transaction.

We implement appropriate security measures to protect your information from unauthorized access, use, or disclosure.

Your Rights

You have the right to access and review the personal information we hold about you during regular business hours, provided it does not infringe on the privacy of others.